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CatesLab Customer Satisfaction Survey
Name/Company
Do you have confidence in the laboratory testing work performed?
Choose an option
Yes (consistent w/industry standards)
No (not consistent w/industry standards)
Superior (performs above industry standards)
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How well did we perform mold testing for non-culturables (IAQ-AirCell/Tape lifts)?
Choose an option
Not Applicable (no mold testing)
1 (poor)
2 (below average)
3 (average)
4 (above average)
5 (exceptional)
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Were analysis results received as indicated by turnaround requested?
Choose an option
Yes (consistently on time)
No (sometimes late)
Superior (meets a tight schedule)
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Were you promptly advised of delays or difficulties in testing work?
Choose an option
Yes (prompt notification)
No (late results without notification)
Not Applicable (situation did not arise)
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Is our website helpful/easy to navigate? Would it be useful to have access to archived reports through our website?
Choose an option
Yes (helpful/easy to navigate), Yes (report access)
Yes (helpful/easy to navigate), No (report access)
No (helpful/easy to navigate), Yes (report access)
No (helpful/easy to navigate), No (report access)
NA (don't use website)
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Did we respond to your requests for guidance, advice and opinions or interpretations of sample results?
Choose an option
Yes (prompt response & cooperative, timely resolution)
No (uncooperative)
Not Applicable (situation did not arise)
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Were invoices prompt and accurate?
Choose an option
Yes (prompt and pricing as agreed)
No (late; had to request adjustments)
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How would you rate the overall value of our testing services?
Choose an option
1 (poor)
2 (below average)
3 (average)
4 (above average)
5 (exceptional)
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