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CatesLab Customer Satisfaction Survey
Name/Company
Do you have confidence in the laboratory testing work performed?
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Were analysis results received as indicated by turnaround requested?
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Were you promptly advised of delays or difficulties in testing work?
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Is our website helpful/easy to navigate?
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How well did we perform mold testing for non-culturables (IAQ-AirCell/Tape lifts)?
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Did we respond to your requests for guidance, advice and opinions or interpretations of sample results?
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Were invoices prompt and accurate?
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How would you rate the overall value of our testing services?
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Did office staff answer calls and requests in a professional and timely manner?
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